How we handle personal information
The operator is 8Balance LLC. Your name, email address, message and any optional selections are used to respond to your enquiry and to contact you. We use Cloudflare to process submissions and Resend to send emails. The data used to send your copy of the enquiry is encrypted and stored temporarily, and the message text is deleted once the copy has been sent. The verification link is valid for 24 hours from receipt, and data past that period is deleted by a scheduled process. Deleted data may still remain in Cloudflare’s recovery history; on the free plan we currently use, this history is kept for 7 days. Resend keeps the content and delivery records of sent emails for 30 days. Emails we receive are kept for as long as needed to respond to your enquiry. Emails you receive are kept by your own email service. We never add you to a newsletter without your own action. For questions about personal information, please contact us through the contact form.
Questions about personal information: Contact form (8Balance LLC)
With your consent, we use Google Analytics 4 to help us improve this site. Google Analytics uses cookies, so we do not load analytics tags on this site until you give consent. We record page views, language switches, visits to the contact page and completed enquiries. We share an analytics setup with our main site and report the results separately for each site and language. We do not send your message, name, email address or enquiry reference number to Google. Analytics is not used on the page you open from the verification link in our email. We do not use this data for advertising measurement or personalisation. You can use this site and the contact form without giving consent. Your choice is saved in this browser for 180 days, and you can change it at any time using ‘Analytics settings’ at the bottom of each page. We use Cloudflare Turnstile to prevent spam submissions.